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Terms & Conditions


    1. This website is owned and operated by (“Carriwell”, “we”, “us”, “our”). The use of https://carriwell.co.za/ (“the Website”), and/or the ordering, sale and delivery of goods via https://carriwell.co.za/ (are subject to the following terms and conditions (“the Terms of Use”)
    2. These Terms of Use are binding and enforceable against every person that accesses or uses the Website (“Customer”, “you”, “your” or “user”)By using the Website and/or by ordering Goods, you acknowledge that you have read and agree to be bound by these Terms of Use.
    3. Please read these Terms of Use carefully – they constitute a fully binding agreement between you and Carriwell.  If you do not agree to these Terms of Use, you are prohibited from using the Website in any way, or from

Consumer Protection Act 68 of 2008

    1. These Terms of Use apply to customers and/or users who are consumers for purposes of the Consumer Protection Act 68 of 2008 (the “CPA”).
    2. These Terms of Use contain provisions which:
      1. limit the risk or liability of Carriwell;
      2. create risk or liability for you;
      3. compel you to indemnify Carriwell or a third party; and/or
      4. serves as an acknowledgement, by you, of a fact.
    3. If there is any provision in these Terms of Use that you do not understand, it is your responsibility to ask a Carriwell representative to explain it to you before you continue using the Website.
    4. Nothing in these Terms of Use is intended or must be understood to unlawfully restrict, limit or avoid any right or obligation created for either you or Carriwell in terms of the CPA.

Purchasing and Use of the Website

    1. By accessing and/or using this Website you warrant that you are eighteen (18) years of age (or older) and have full legal capacity. 
    2. If you are under the age of eighteen (18), or if you lack legal capacity, then you may only use this Website with consent of your parent or legal guardian. If your parent or legal guardian consents, then such person agrees to be bound to these Terms of Use, and to be liable and responsible for you and all your obligations under these Terms of Use.
    3. Any order placed on the Website may only be validly concluded between Carriwell and a Customer residing in South Africa. Should the Customer reside outside South Africa, he or she may not validly place an order via the Website.       
    4. In order to make a purchase on the Website you are required to provide certain personal information to Carriwell – any personal information processed will be in accordance with the Protection of Personal Information Act 4 of 2013, and in terms of our Privacy Policy.

Conclusion of Sale

    1. Users may place orders for any product contained on the Website (‘Goods’), which Carriwell may accept or reject.
    2. Placing an order on the Website does not constitute an agreement of sale – whether or not Carriwell accepts an order for Goods via the Website depends on the availability of Goods, correctness of the information relating to the Goods (such as the price), and receipt of payment for the Goods.
    3. Notwithstanding any communication from Carriwell stating that your order or payment has been confirmed, we will indicate the acceptance of your order by delivering the Goods to you and only at that point will an agreement of sale between you and Carriwell come into effect. In the event an order needs to be rejected, Carriwell will indicate the rejection of your order by cancelling it and, as soon as possible thereafter, refunding you for any amount paid.
    4. Prior to delivery of the Goods, you may cancel an order at any time, provided you do so before the goods have been dispatched.  After delivery of the Goods, you may cancel the sale and return Goods only in accordance with the Returns Policy.  The Returns Policy is incorporated by reference herein (which means that it forms part of these Terms of Use).
    5. You acknowledge that stock of all Goods on offer is limited.  We will take all reasonable efforts to monitor stock levels and ensure that when stock (or materials used to manufacture Goods) is no longer available, that offers thereof are discontinued on the Website. However, we cannot guarantee the availability of stock and when Goods are no longer available after placing an order, Carriwell will notify you, and you will receive a refund.


    1. The currency used to pay for Goods ordered via the Website is the South African Rand.
    2. We are committed to ensuring you are able to pay for any Goods from the Website via a secure, online payment facility. All transactions are encrypted using appropriate encryption technology and payment can be made for Goods via:
      1. credit or debit card via PayFast; 
    3. You warrant that you are fully authorised to use the payment method supplied for purposes of paying for the Goods. You also warrant that the payment method has sufficient available funds to cover the purchase price of the Goods together with all delivery and other costs.
    4. The payment method used by the Customer will be debited when the order is concluded on the Website.
    5. Should the Customer’s payment provider reject the payment, the order will not be processed and will be cancelled.
    6. As part of measures taken to prevent fraud, the parties agree that Carriwell is entitled to transmit information regarding the order and the Customer’s payment method to a third party for verification purposes.
    7. In the event you have any queries regarding payment, you may contact us at via the contact us tab on the website, or at info@carriwell.co.za.


    1. For security reasons, and in a bid to prevent bank fraud, the billing address and delivery address of any order must be located within South Africa.                 
    2. The Goods will be delivered by a transport operator appointed by Carriwell, to the shipping address designated by the Customer.  Subject to clause 4 above, where we accept your order, Carriwell will deliver the Goods to you as soon as reasonably possible, but no later than 20 (twenty) working days of receipt of your payment (“Delivery Period”).  
    3. The Delivery Period specified in clause 6.2 above is not applicable over the end of year, festive season period. Goods, for orders placed between 15 December and 15 January, will only be delivered as soon as possible following the year-end period.
    4. You warrant that you will include the correct shipping address in all orders, and in the event of an incorrect address or incorrect information, we will not be liable or responsible for any loss you may suffer.
    5. Carriwell’s obligation to deliver Goods to you is fulfilled when we deliver the product to the shipping address nominated by you for delivery of the order. We are not responsible for any loss or unauthorised use of a product, after the Goods are delivered to the shipping address nominated by you.
    6. We will notify you if we are unable to deliver the Goods during the Delivery Period due to the unavailability of material or any other circumstances. You may then, within (2) two days of receiving such notification elect whether or not to cancel your order for the Goods or take a replacement. If you elect to cancel your order, we will refund you.
    7. The delivery cost is an estimate, which is based on third party costs that our out of our control.  Due to this, the delivery cost may change, on notice to you, at any time, and you specifically agree to pay these delivery costs. 
    8. Undeliverable packages
      1. Occasionally packages are returned to us as undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment of the Goods.
      2. You agree that in the event of an undeliverable package, you will pay the cost of the re-shipment.
    9. Force majeure 
      1. In the event of a force majeure (pandemic, act of God such as a hijacking, robbery, flood, prolonged protest action etc.) then you agree that the Delivery Period above will not apply, but we undertake to ensure the Goods are delivered to you.


    1. Carriwell will take all reasonable efforts to properly and accurately reflect the description, availability, purchase price and delivery charges of Goods on the Website.
    2. However, should there be any errors of whatsoever nature on the Website, we will not be liable for any loss, claim or expense relating to a transaction based on any error, save – in the case of any incorrect purchase price – to the extent of refunding you for any amount already paid.
    3. For the avoidance of doubt: we will not be required to execute an order or compensate a Customer for any loss if it should have been clear to the Customer that an error was made by us, or where it should have been clear that it involved a typographical error; or if the consumer should not, under the circumstances, have reasonably relied on the price and/or product in question.


    1. Any special offer or promotional deals (“Discounts”) will only be valid during the period of validity of each offer and subject to availability of the Goods involved.
    2. Discounts may not under any circumstances be converted into their cash equivalent and paid or reimbursed to the Customer.

Disclaimers and Important Information

    1. Carriwell disclaims all implied warranties, including but not limited to, warranties of compatibility, security and accuracy.
    2. Although Carriwell has taken all reasonable steps to guard against viruses or destructive codes, it gives no warranty that the Website is free of viruses or any other data or code that has the ability to corrupt or affect your system.
    3. The use of the Website in any form is entirely at the users’ own risk and the Website is provided ‘as is’.
    4. Carriwell is not liable for any damages whatsoever relating to your use of and/or access of the Website in any manner, howsoever arising, including instances of loss caused by the negligence of Carriwell and/or its affiliates, partners or representatives.
    5. Carriwell may, in good faith, provide links that would appear useful to its users. However, it does not make any representation regarding these websites, links or information and does not endorse the products and/or services offered on those sites. Carriwell accepts no responsibility for the content or use of such websites or the information contained therein.
    6. Unless otherwise noted, the contents of this website are subject to intellectual property rights that vest in Carriwell, or that vest in other entities. You are thus prohibited from using the content in this Website, its related web pages, social media channels, electronic or written publications or any other media and/or words, phrases, names, designs or logos without express written permission or unless used in accordance with these Terms of Use.
    7. All information, products and prices available on the Website are subject to change without notice.

Site Security and Prohibited Activity

    1. You are prohibited from violating, or attempting to violate, the security of this Website. Any such violations may result in criminal and/or civil penalties against you.
    2. In using the Website, you must not:
      1. post or otherwise transmit any unlawful or otherwise objectionable material of any kind;
      2. defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others;
      3. upload or otherwise make available, files that contain images, software or other material protected by intellectual property laws; misrepresent your identity or affiliation in any way; engage in deceptive online marketing; or assist or permit any persons in engaging in any of the activities described above.

Limitation of Liability and Indemnity

    1. In addition to clause 9 above, under no circumstances, including, but not limited to, negligence, will Carriwell, its affiliates, employees, agents or representatives be liable for any damages (of any kind) that result from the use of, or the inability to use, the materials or any information or service in or on the Website.
    2. In no event will Carriwell, its affiliates, employees, agents or representatives’ total liability to you for all damages, losses, and causes of action (whether in contract, delict or otherwise) exceed the cost of the affected order.
    3. You agree to indemnify, defend and hold Carriwell its affiliates and/or any of its directors, employees, agents and contractors harmless from and against any and all claims, damages, losses, costs (including without limitation reasonable attorneys’ fees) or other expenses that arise directly or indirectly out of or from (i) your breach of these Terms of Use; and/or (ii) your activities and/or conduct in connection with this Website.


    1. Carriwell may revise these Terms of Use at any time without notice. Although we will endeavor to highlight any changes to these Terms of Use, you should revisit the Website periodically to make sure you are aware of the most recent terms, because they will be binding on you.
    2. This Agreement shall be governed by and interpreted according to the laws of the Republic of South Africa and the parties consent to the non-exclusive jurisdiction of the High Court of South Africa, KwaZulu-Natal, Durban, in respect of any proceedings arising out of or in connection with this Agreement. The parties agree that this agreement shall, for purposes of jurisdiction, have been concluded at our head office in Durban, Kwazulu-Natal.
    3. If you have any questions or complaints regarding these Terms of Use or have any queries or comments in relation to the Website, please contact us via the contact us tab on the website, or info@carriwell.co.za and we will endeavor to respond to you promptly.
    4. Each provision of these terms of use shall be severable from the other provisions. Should any provision be found by a court of competent jurisdiction to be invalid or unenforceable for any reason, the remaining provisions of these terms of use shall nevertheless remain binding and continue with full force and effect.
    5. In terms of the Electronic Communications and Transactions Act 25 of 2002, you are hereby informed that:

      Business name:
      Carriwell South Africa

      Director: Roland Bouttell
      E-mail address: info@carriwell.co.za

      Director: Natasha Pillay
      E-mail address: info@carriwell.co.za

      Unit 8 Marseilles Park,
      25 Marseilles Crescent Briardene Industrial Park,
      Durban North,
      South Africa