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Privacy Policy


Carriwell (‘Carriwell SA Pty LTD’) respects the privacy of every person who visits and/or uses our website (https://carriwell.co.za/) and/or our social media platforms (‘the Service’).  We will comply with all applicable data protection laws and regulations.

This privacy policy must be read in conjunction with our terms and conditions, and our cookie policy.  The terms and conditions, cookie policy and this privacy policy constitute fully binding legal agreements and it is recommended you read these documents carefully.  Your use of the Service signifies your agreement to the terms and conditions, our cookie policy, and this privacy policy.

If you do not agree with either the terms and conditions, our cookie policy, or this privacy policy, you are prohibited from using the Service and must immediately refrain from doing so.  Furthermore, if you do not agree with this privacy policy, our cookie policy, or the terms of use, you should not provide any of your personal information to Carriwell.

This privacy policy sets out Carriwell’s approach towards the use of your personal information.  By submitting your personal information to us, and/or by using the Service, you will be regarded as having given your consent – where necessary and appropriate – for the processing of personal information referred to in this policy.  Consequently, by continuing to use the Service, you acknowledge and agree that Carriwell may collect, use and transfer your personal information in accordance with this policy, and applicable legislation in South Africa.

Who is Carriwell?

We are a Scandinavian based company that has been designing, developing & improving, our comfortable and supportive underwear for both expectant and nursing mums since 1996.

Our philosophy is to work together with experts such as midwives, lactation consultants, designers and textile engineers to create the most functional nursing bras and the most supportive maternity belts available. With over a million of the World’s Greatest Mums having experienced the comfort of Carriwell Nursing Bras or Maternity support belt we proudly feel we are meeting our goal every day.

We are based in Durban and can be contacted on

  • Tel: 031 5648805
  • Fax2email: 0866690037
  • Fax: 0315649647
  • Unit 8 Marseilles Park, 25 Marseilles Crescent,
    Briardene Industrial Park, Durban North, 4051
  • P O Box 272, Umhlanga Rocks, 4320.

We may from time-to-time need your personal information in order to process your order and so that you can receive your goods.  We may also need your information to improve our goods and service offerings, or to contact you with information about our company – this information will be collected in accordance with this policy, and applicable South African legislation.

Carriwell will take all reasonable measures to ensure that your data is treated lawfully and securely.

Overview of the information we collect

We will use your personal information to process your order, or to contact you in relation to our products, or to improve the Service, and only in accordance with the Protection of Personal Information Act 4 of 2013 (‘POPIA’).

We may also use your personal information to contact you regarding any complaint, query or comment.  Furthermore, and in accordance with POPIA, we may use your personal data to carry out our obligations arising from any contract with you, to notify you about changes to our goods or to the website, to assist with business development, and in connection with any legal proceedings, or where we have a right or duty to disclose the information in terms of law or industry codes.

  • Specific information we may hold
    We will collect and use the following information about you:
    • name;
    • contact information including email address, physical address and cell phone number;
    • shopping habits, interests and/or preferences;
    • IP address geographical location, or cookie information;
    • details of visits to our website;

    and any other information which we reasonably need to perform our duties in pursuance of any agreement we may have with you, make decisions about you in relation to the products or the Service, or fulfill our regulatory or other business obligations.
    In addition, we may, from time to time, use third-party services (such as Google Analytics) that collect, analyze and monitor log data pertaining to the Service in order to optimize, improve and audit the products and services we offer.

  • Specific Information we may share
    We will only share your information with third parties whom we have trusted relationships with and select third parties who perform services on our behalf. All service providers are bound by a contract with us to maintain the security of your personal information and to use it only as permitted by us, in accordance with this policy and in accordance with POPIA and applicable law.
  • How we use your information
    We undertake to only process your information insofar it is adequate, relevant, and not excessive for the purposes set out below.  Further, we will only use your personal information for a purpose compatible with that for which it was collected.

    We will use your information to:

    • operate and manage your agreement with us or correspondence you may have with us;
    • carry out, monitor and analyse our business;
    • contact you via social media or by email, SMS, letter, telephone or in any other way about our products and services as allowed for in law, unless you tell us that you prefer not to receive marketing communications;
    • to form a view of you as an individual and to identify, develop or improve products or services that may be of interest to you;
    • carry out market research, business and statistical analysis;
    • perform other administrative and operational purposes including the testing of systems;
    • comply with our regulatory or other obligations;
    • carry out any other reasonable business operation considering our business and the relationship between the parties.

    Your information may also be used for other purposes for which you give your permission or where we are permitted to do so in law or it is in the public interest to disclose the information.

    You may on reasonable grounds object to the processing of your personal information, after which we undertake not to continue to process such information, except as provided for in law.


Cookies are are processed in accordance with our cookie policy which can be found here.


The security of your personal information is important to us, but no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security, but we can guarantee that we will take all reasonable measures to protect the security of your data.

Access to your information

You have a right to access certain personal records we hold about you. Requests can be made in writing to info@carriwell.co.za

We want to make sure that your information is accurate and up to date. You may also ask us to correct or remove any information that you think is inaccurate and you can do so by sending us an e-mail to [info@carriwell.co.za].

Transfers of personal information outside South Africa

We may transfer personal information outside South Africa to a foreign country, for example using cloud storage. Personal information may be stored on servers located outside South Africa in a foreign country whose laws protecting personal information may not be as stringent as the laws in South Africa. You consent to us processing your personal information in a foreign country whose laws regarding processing of personal information may be less stringent.  We will at all times ensure that all reasonable measures to protect the security of your data are taken and that any data transferred out of the country will only be processed in accordance with our instructions.

Links to other websites and social media platforms

This privacy policy applies only to our website and to ordering of any of our goods, and to the Service, and not to websites or social media platforms or pages owned and/or operated by third parties. We may provide links to other websites which we believe may be of interest to our visitors. We aim to ensure that such websites are of the highest standard. However, due to the nature of the Internet, we cannot guarantee the privacy standards of websites to which we link or be responsible for the contents of sites other than this one, and this privacy policy is not intended to be applicable to any linked, non-Carriwell site or social media platform.

Changes to this policy

We may amend this policy from time-to-time.  Please check our website periodically to inform yourself of these changes.