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Cookie Policy


This Cookie Policy (“Policy”) applies to the use of cookies and similar tracking technologies on Carriwell’s website available at https://carriwell.co.za/. In this Policy “we” and “our” means Carriwell.

This Policy informs users (“users“, “you” or “your”) about the types of cookies we use, the purposes for which we use them, and your rights in relation to the use of cookies.

Consent to the use of cookies

By using our website, you consent to the use of cookies in accordance with this Policy. If you do not agree to the use of cookies, you should adjust your browser settings accordingly or stop using this website.

What are cookies?

A ‘cookie’ is small piece of data (usually in the form of a text file) that may be placed on your device when you visit our website. These files do not contain personal data, but they do contain a personal identifier allowing us to associate your personal data with a certain device, i.e. it helps us to “remember” user behavior. As a user, you can accept or decline cookies.

Why do we use cookies?

Cookies do a lot of different jobs which make your experience of the Internet much smoother and more interactive. For instance, they are used to remember your preferences on sites you visit often, to remember your user ID and the contents of your shopping baskets, and to help you navigate between pages more efficiently. They also help ensure that the advertisements that you see online are more relevant to you and your interests. Some data collected is designed to detect browsing patterns and approximate geographical location to improve user experience.

We use cookies and other tracking technologies for the following purposes:

  • Assisting you in navigation;
  • Assisting in registration to our events, login, and your ability to provide feedback (where applicable);
  • Analysing your use of our products, services, applications and/or our website;
  • Assisting with our promotional and marketing efforts (including behavioural advertising);
  • Granting you access to restricted content;
  • Tailoring our websites’ functionality to you personally by letting us remember your preferences, location or device type;
  • Improving how our website performs;
  • Understanding who our audience is so that we can provide content most relevant to you;
  • Allowing third parties to provide services to our website; and
  • Helping us deliver interest based advertising where appropriate in compliance with the applicable laws.

The use of cookies

Cookies also have, broadly speaking, four different functions and can be categorised as follow: ‘strictly necessary’ cookies, ‘performance’ cookies, ‘functionality’ cookies and ‘targeting’ or ‘advertising’ cookies

  • Strictly necessary cookies are essential to navigate around a website and use its features. These cookies do not gather information about you that could be used for marketing or remembering where you’ve been on the internet. An example of how we use ‘strictly necessary’ cookies includes setting unique identifiers for each unique visitor, so site numbers can be analysed by Google Analytics.
  • Performance cookies collect data for statistical purposes on how visitors use a website, they don’t contain personal information such as names and email addresses and are used to improve your user experience of a website. An example of how we use performance cookies includes gathering data about visits to the website, including numbers of visitors and visits, length of time spent on the site, pages clicked on or where visitors have come from. Information supplied by performance cookies helps us to understand how you use the website; for example, whether or not you have visited before, what you looked at or clicked on and how you found us. We can then use this data to help improve our services. We generally use independent analytics companies to perform these services for us and when this is the case, these cookies may be set by Google Analytics – a third party company (third party cookies).
  • Functionality cookies allow users to customise how a website looks for them: they can remember usernames, language preferences and regions, and can be used to provide more personal services like the distance from you to the Carriwell office. An example of how we use functionality cookies is remembering if you’ve been to the site before so that messages intended for first-time users are not displayed to you.
  • Advertising cookies are used to deliver advertisements more relevant to you but can also limit the number of times you see an advertisement and be used to chart the effectiveness of an ad campaign by tracking users’ clicks. They can also provide security in transactions. They are usually placed by third-party advertising networks with a website operator’s permission but can be placed by the operator themselves. They can remember that you have visited a website, and this information can be shared with other organisations, including other advertisers. They cannot determine who you are though, as the data collected is never linked to your profile.

How can you manage your cookies?

  • When visiting our website, you will be presented with a cookie banner requesting your consent for the use of non-essential cookies. You have the option to accept or decline the use of non-essential cookies.
  • You should be aware that any preferences will be lost if you delete all cookies, and many websites will not work properly, or you will lose some functionality. We do not recommend turning cookies off when using our website for these reasons.
  • Most browsers accept cookies automatically, but you can alter the settings of your browser to erase cookies or prevent automatic acceptance if you prefer. Generally, you have the option to see what cookies you’ve got and delete them individually, block third party cookies or cookies from particular sites, accept all cookies, to be notified when a cookie is issued or reject all cookies. Visit the ‘options’ or ‘preferences’ menu on your browser to change settings and check the following links for more browser-specific information.
  • If you would like to change your data preferences on this website, please click the ‘cookie settings’ interactive button at the bottom right of the viewport of the website.
  • We are committed to protecting your personal information and implementing appropriate security measures to safeguard it from unauthorized access, use, or disclosure, and will process all personal information in accordance with our privacy policy which can be found on our website.

Policy review

This policy shall be reviewed at least annually or if and when amendments or new regulations are made.